Frequently Asked Questions
If you have questions not answered by our FAQ, please feel free to contact us.

General

Do you have a minimum order quantity (MOQ)?

Yes, MacFly does have an MOQ of 12 for a 1-color 1-placement job.  For a 2-color job, the MOQ is 24.  Orders under the MOQ are consider samples and priced accordingly.

What is your turnaround time?

Our typical/standard turnaround time is 15 business days (3 weeks) from the time payment is received and you have approved your production mockups.

Can I bring my own garments?

Yes you can but we ask that you let us know the brand/model or stop by with a sample so that we can consider the style in the preproduction phase.  You should provide additional units of garments to allow for misprints.

Do you provide technical support?
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Do you print samples?

No, we have recently discountinued the process of delivering samples. We currently provide services for orders meeting our minimum order quanties.

Can you RUSH my order?

Depending on the complexity of your order, we can usually RUSH your job. Our RUSH fee will apply.

What happens when orders are approved with less than 15 business days remaining for production?

  1. You risk the order not being producible
  2. The order will have a RUSH fee added

Screenprinting

Can you offer what I need for my budget?

Yes. If you let us know your budget, we will do all we can to fit our services into your budget.

I have a design and want to print myself, do you offer pre-burnt screens?

Yes. We require your vectorized and payment and we will produce a pre-burned screen for you

Why does it cost so much to get 12 shirts printed?
Smaller quanties will always cost you more per item. To take advantage of price breaks, up your quantities. There is a LOT of setup required for screenprinting and performing all the setup for only a few pieces usually results in the company losing money on the order.
What can I do to reduce the cost of my order?
  • Reduce the number of colors in the design
  • Use the color of the garment as one of your design colors
  • Reduce the number of print locations

Contact us

  • Phone

    (704) 802-9633

  • Email

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Address

    301 Camp Road
    #106
    Charlotte, North Carolina 28206